Software problems are often caused by a system crash, computer virus or technical bugs. In case you didn't create a backup of your hard disk, you risk losing the software you bought and installed. To avoid such a loss, you can protect your software easily with our Extended Download Service. By purchasing the Extended Download Service, you are able to re-download your software again for up to two years from the order date.   When and how to reclaim the Extended Download Service?  Use the Account Login to find your previous purchase in the “Order History And Details” section. You are now able to re-download your software.