Dear [Customer],

Thank you for contacting our customer support regarding the missing delivery of your order. We apologize for any inconvenience caused and we are here to assist you in resolving this matter.

Please note that I have resent your order delivery email to the address provided during checkout.  Additionally, find below your order delivery information including download link and license key -

Download Link: 

License Key:


[To help us investigate the issue further, could you please provide the following information:

  1. Order Information: Please provide us with your order details, such as the order number and date of purchase. This will help us locate your order in our system.

  2. Email Confirmation: Kindly confirm the email address associated with your order. Double-check that the email address provided is correct and valid.

  3. Physical Address (if applicable): If your order includes physical media, such as backup DVDs, please provide us with the complete and accurate physical address where the order should have been delivered.

In the meantime, we recommend checking your spam or junk folder in your email account. Sometimes, order delivery emails might end up there due to certain email filters. Please ensure that you search for emails from our domains, [ and].

To ensure that future communication and order updates are received successfully, we kindly ask you to add the [ and] domains to your email's safelist or whitelist. This will help prevent any future emails from being flagged as spam or junk.

[Once we receive the requested information, we will promptly investigate the status of your order and provide you with an update on its delivery. We appreciate your patience and cooperation in this matter.]

Thank you,

[Your Name] 

Customer Support Team