Dear [Customer],

Thank you for reaching out to us regarding the reactivation of your older product version. We appreciate your loyalty as a customer. However, we regret to inform you that reactivations for products sold prior to 2020 are no longer possible due to the use of an obsolete license manager in those older versions.

To ensure a seamless and supported experience, we recommend upgrading your program to the currently supported version. Our latest versions come with enhanced features, improved performance, and compatibility with modern operating systems.

As a valued customer, we would like to extend a special offer to you. If you choose to upgrade to the latest version within the next week, we are pleased to offer you a 10% discount on the upgrade price – avail this offer by using coupon code [enter valid coupon code]. This discount is our way of showing appreciation for your continued support.

To explore the available upgrade options and take advantage of the discount, we invite you to visit our Upgrade Center. There, you will find detailed information about the various upgrade options, pricing, and product page links to corresponding upgrade.

We understand that upgrading may involve additional costs, but we believe it will offer a more reliable and feature-rich experience. Our support team will be more than happy to assist you throughout the upgrade process and provide guidance to help you transition smoothly.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.

Thank you, 

[Your Name] 

Customer Support Team

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